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Who is ICUC, and how do we support your gaming & streaming community?

ICUC is a global leader in online community management and moderation, empowering gaming and streaming brands with robust, 24/7 support. Our specialized teams possess a deep understanding of gaming culture, protecting your community while fostering vibrant, authentic interactions that drive engagement.

What we moderate and how it helps you:

In-game chat and voice: Removal of abusive language keeps lobbies welcoming.

Uploaded images or visuals: Prevent offensive images from appearing on stream.

Age-sensitive content filters: Automatic gating of mature themes to comply with ESRB and COPPA.

Copyright and IP infringement: Flag fan art or mods that could create legal risk.

Forum and Discord threads: Guide discussions back on topic and curb misinformation.

How ICUC can help your gaming & streaming brand's social presence

Brand Visibility

Outsource your player support

With passionate players seeking real-life connection, you need pro gaming moderators who speak the language of your community. ICUC recruits experts in the gaming and streaming community who understand platform culture, patch notes, and evolving standards. Our global team covers every time zone and is always on.

Enhanced Customer Engagement

Ensure a safe environment everyone can enjoy

Toxic chat, hate speech, or leaked spoilers can tank player trust or engagement in seconds. ICUC social media gaming content moderation solutions blend human judgment with real-time AI filters. The result? Higher satisfaction, longer session times, and a community that invites new players instead of chasing them away.

Improved Lead Generation

Engage in genuinely fun conversations that resonate

Our community managers and moderators don’t just silence trolls; they create hype. We can create daily touchpoints by hosting events that turn silent followers into brand advocates. To engage your communities authentically, you need experts who understand the space and can foster real, resonant conversations.

Higher Conversion Rates

Accelerate community growth and understanding

We track which maps, modes, or streamers generate the most buzz using social listening and consumer insight tools. These insights inform your dev and publishing teams, highlighting patch priorities and surfacing merchandising opportunities players are actually asking for.

Gaming Marketing Services

What success looks like for gaming & streaming brands with ICUC

  • Increased viewer retention and channel subscriptions.
  • Safer communities with reduced toxic behavior and abuse.
  • Stronger player loyalty and long-term brand advocacy.
  • Accelerated response times and crisis mitigation.
  • Improved brand reputation across global gaming platforms.

Why ICUC?

With ICUC

  • Build fun, engaging, safe communities that scale with each launch.
  • Develop and refine an authentic brand voice that resonates with users.
  • Derive actionable customer insights from our in-depth social media analysis and custom reporting solutions.

Without ICUC

  • Identify critical gaps that allow hackers, cheaters, and boosters to infiltrate communities and compromise the quality of gaming experiences.
  • Overlook valuable customer feedback that could drive product fixes or spark innovation.
  • Allow tone shifts and inconsistencies that confuse and alienate fans.
  • Fail to deliver the seamless user experience your audience expects.

What are our customers saying

Case Study 1
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CASE STUDY
Social strategy and content creation in the highly regulated gaming industry.

"After an 8-year break from social media, the client partnered with us to revitalize their social media strategy. Just six months into the partnership, the client launched a bold new rebrand, and ICUC was there to seamlessly incorporate this fresh direction. We created social-first video content, promoted engagement, and leveraged current trends to increase reach.

2x Engagement Rate on Facebook

8.1x Engagement Rate on Instagram

22-24Average pieces of content monthly

Gaming social channels we support

Gamers don’t stick to one lobby, they jump from Twitch chats to Discord raids to subreddit theory-crafting in a heartbeat. ICUC meets them wherever they play, tailoring engagement and protection to the unique culture of each platform.

TikTok

Share food trends and attract new diners.

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Twitch

Live-chat moderation, clip curation, influencer collabs.

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Youtube

Comment filtering, metadata optimization, Shorts strategy.

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Discord

Role management, bot setup, event scheduling.

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Reddit

Subreddit rule enforcement, AMA coordination, flair moderation.

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X (Twitter)

Respond fast with updates and interactions.

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Frequently Asked Questions

ICUC can moderate on all digital platforms and gaming channels including Twitch and Discord.

ICUC’s team can help remove offensive or malicious content, filter out experienced players who disguise themselves, and flag and block spammers.

Our team of expert gamers can help with FAQs, encourage a positive atmosphere, respond to user-generated content (UGC), and much more.

Our pricing model is based on several variables:
- What volume of content do you need ICUC to manage?
- What kind of response time (SLA) are you looking for?
- What channels does ICUC need to manage?
- Are responses scripted or unique based on situations?
- Do you need publishing/scheduling services?
- What are your goals?

As you can see, it takes a conversation to get through the questions above – fill out the form on this page and we can get started.

Book a Free Consultation

Let’s Turn Interactions Into Growth.