BEST SOCIAL MEDIA AGENCY

Champions for your brand, across every platform and every interaction

Commitment to Excellence

The online relationship between a company and a customer is precious. To secure, maintain, and grow this connection, companies need to invest time, energy, and availability online, in real-time, wherever and whenever your target audience needs it. It's an overwhelming ask even for the most robust marketing teams, but there's an easy starting point: Hire experts in community management.

At ICUC we don't just manage online brand communities, we proactively cultivate & create them. Our teams of content moderators, community managers, digital strategists, and social listening analysts refine your brand persona, grow your customers' loyalty, and expand your social media presence through highly nuanced online interactions — every Instagram comment, TikTok thread, Discord message, every Tweet, and chat bot inquiry.

There are hundreds of billions of people online every day around the globe. We're the best social media agency behind hundreds of large enterprise brands that come back to ICUC time and time again for a social media strategy that attracts and retains the right customers, at the right time, with 24/7 community management at a global scale.

Our Mission

Social media is about people, conversations, and communities. At ICUC, we foster trust, connection, and authenticity, ensuring every interaction feels human. We harness the power of technology to scale, enhance, and protect digital communities, but we never lose sight of the people at the heart of every conversation.

We are here to create meaningful connections, ensuring that no customer, no comment, and no concern ever feels unheard.

Unmatched Solutions

We've been in business for 20+ years and counting. Our Community Management and Social Media Strategy services come unrivaled in responsiveness, expertise, and scalability.

20+ Years of Experience

52+ Languages

Scaled Globally

AI Tool & Chatbot Expertise

24/7 Support

ROI Optimization

What makes ICUC the best social media agency for your brand?

We are the most sought-after, awarded leaders in social media management today. ICUC is the first choice for brands looking to improve and scale their social media presence, and we've earned that position as #1 in the industry through more than two decades of tireless, results-driven work on behalf of the brands we support.

We're not just an external service provider; we are a deeply ingrained extension of your team and champion for your brand, bringing unmatched expertise and innovative approaches to your social media campaigns, marketing strategy, and brand awareness initiatives.

Social Media Channels Supported

Explore All Channels

Seamless software integration, fine-tuned to your business needs.

200+ companies across
the world trust ICUC.

We champion companies across all industries and of all sizes through always-on social media management and brand monitoring.

"Thank you to team ICUC for fantastic social monitoring summaries — really informative to our brand, and great synopses of the latest on social."

Youri Hollier

Director of Digital and Social Media

Tim Hortons

"The introduction to ICUC was a game changer. It allowed us to focus on increasing content quality while expanding social media operations—a win for our mission and strategy."

Sharon Carter Jones,

Chief Strategy, Branding & Partnerships Officer

Ronald McDonald House of New York

"We've been able to take advantage of so many customer-led content opportunities because of ICUC. They pay such close attention to individual voices, and nuanced conversations."

Luz Bickert

Senior Marketing Manager

Chilli's

OUR TEAM

Our #1 priority is the health and safety of your brand and community.

Your brand's social media presence is the heartbeat that keeps your business growing and thriving. It gives your audience a direct line of communication with your brand, but it can also introduce risk and volatility into your online community. That's why safeguarding every interaction with your brand, 24 hours a day, 7 days a week, 365 days a year, is our highest priority.

Our global, multilingual content and community specialists are always on alert, continuously monitoring, analyzing, and managing millions of touch points and digital conversations through our robust social media services every day for some of the world's largest enterprise brands.

Industries Services