Food is a centerpiece of community building. Our 250+ team is built to satisfy both the passionate critics and the main dish enthusiasts during connection or crisis. With 24/7, global touch points, we’ll improve your customer’s interactions online, so they walk-in happy offline.
With a team of over 250 content specialists and community managers, we become an extension of your brand, fostering vibrant conversations building loyalty and growth.
Through data-driven strategy and reporting, our teams are equipped with the social listening tools to understand, report & act across digital touchpoints with speed and accuracy to answer customer inquiries and resolve feedback.
Review management is essential in the hyper-competitive F&B industry. Gone unaddressed, one negative customer review or comment can deter hundreds from placing an order or booking a table. With ICUC’s customer service teams, we don’t just address customer concerns at speed, we establish loyal diners who want to come back.
Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.
Since the rise of social media, every one of your consumers has become a food critic with a powerful following. Poor customer experiences will come back to bite your business more than ever before. It’s crucial for food and beverage companies to employ unique and strategic marketing tactics to capture the attention of today’s consumer.
Social never sleeps, and a PR crisis can strike anytime, especially in the food industry. ICUC is ready to take informed action on millions of conversations, 24 hours a day, 365 days a year. Our global team of moderators watches your brand around the clock, protecting your company against potential crisis before a situation ever arises.
The answer to this question depends heavily on several factors, including specific market sector, brand story, corporate regulation, and your unique audience segments. ICUC will utilize our custom reporting solutions to help determine which social media platforms your brand will benefit from the most.
ICUC has a suite of tools to help you listen to your audience and uncover insights. From there we transform social media data into actions. Get informed and stay ahead of your competition.
Our pricing model is based on several variables:
What volume of content do you need ICUC to manage?
What kind of response time (SLA) are you looking for?
What channels does ICUC need to manage?
Are responses scripted or unique based on situations?
Do you need publishing/scheduling services?
What are your goals?
As you can see, it takes a conversation to get through the questions above – fill out the form on this page and we can get started!
We take the most important developments in social media and online community spaces and turn them into an easy-to-read newsletter delivered to your inbox every other Tuesday.
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